FAQ
The size of the tags is under each product in the description. If you need help, send us an email us at info@stylish-hound.com
Donut Bone:
SML - 30mm x 20mm
LRG - 40mm x 27mm
Socks: 26mm x 36mm
Hello...: 30mm x 21mm
I♥Mum: 29mm x 25mm
Paw Heart: 29mm x 25mm
Paw Glitter:38mm x 38mm
Bone Tuxedo:
SML - 30mm x 20mm
LRG - 40mm x 27mm
Girls Bowtie: 35mm x 27mm
Dotted Bowtie: 40mm x 27xx
Princess Crown: 35mm x 30mm
Special Unit: 24mm x 30mm
Super K9: 30mm x 25mm
Care instructions:
Use a small amount of jewellery cleaner on a soft cloth, gently wipe the charm a few times. Rinse the silver thoroughly in warm water and carefully dry. Please note: chlorine and bleach accelerate tarnish and should be avoided.
Whatever you and your furry friend decide. It may be something light-hearted, a special message or a date of special significance. As long as we can fit the engraving in. Depending on the size of the charm, we recommend 3-6 words. Popular choices are:
- Name and phone number
- Name/initials and a special date (you can use symbols)
- Special message
Engraving does not fade or rub off as such because it is etched 1-2mm into the tag.
We are always here to help. Please send us an email anytime to info@stylish-hound.com We will get back to you as soon as possible.
Unfortunately, we do not accept returns because each item is personalised. Please contact us if you need any help in your selection so we can help you choose carefully. If you have a problem with your order please send us an email anytime to info@stylish-hound.com We will get back to you as soon as possible.
Despatch Time
Please allow 3-5 business days to ensure your engraving is quality
$5 AUD extra within Australia: Please allow Next business day delivery
$20 extra for International: Please allow 4 business days
Please note, the above time frames are quoted by the courier service. If you required your parcel for a special occasion, please select express shipping.
All orders are shipped within Australia Post. Please note, the above time frames are quoted by the courier service. Stylish Hound is not responsible for unforeseen delays due to Australian Postal systems, nor are we responsible for lost, stolen or damaged items. Customer service will be more than happy to work out a resolution should these circumstances arise. Please email Stylish Hound if you need help.
Unfortunately, our free shipping does not include tracking service.
The express shipping option is available at additional cost with tracking service, please select this at check out.
Prices displayed on our website are exclusive of taxes and duties. If you are within Australia, this will not apply to your order. Some orders in certain countries will be subject to taxes and duties. Please check with your local postal services. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. It will also be the responsibility of the recipient to ensure the additional charges are cleared and paid upon notification to avoid delays.